1. Troubleshooting UCCE Components: The exam covers various aspects of troubleshooting UCCE components, including Cisco Unified Contact Center Express (UCCX) and Cisco Unified Intelligence Center (CUIC). You'll need to demonstrate your ability to diagnose and resolve issues related to these components effectively.
2. Identifying and Resolving Network Issues: Since contact center solutions rely heavily on network infrastructure, the exam tests your skills in identifying and addressing network-related problems that can impact the performance of UCCE systems.
3. Understanding System Logs and Alerts: Proficiency in analyzing system logs and alerts is crucial for troubleshooting UCCE issues. You'll need to show your ability to interpret these logs and identify potential problems.
Location
Reviews
To write a review, you must login first.
